Administration
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Technical Support & Systems Engineer
Industry
IT Enterprise Security 2nd & 3rd Level – front office support
- Support for 2nd & 3rd Level of all Bitlocker issues
- Support for firewall implementation tasks
- Administration and support services for customer-specific Windows 2016 & 2019 applications on the server side and client side
- Ticket service in accordance with customer specifications (BMC Remedy IT Service Management System)
- Implementation of process specifications – KPIs – in accordance with customer specifications
- Creation, development & implementation of process specifications and concept specifications in accordance with BSI IT-Grundschutz
Technology:
Client Protection - Enterprise Security Systems // Cyber Security / IT Security
Technical Support &
Systems Engineer
Food industry
2nd Level On-site ICT support and Service Desk 2nd Level support
- Installation and setup of the client systems with the various customer hard drive standard images
- Support for the individual client systems
- Support services for migration from old systems to new systems
- AD support
- SCCM – MS Windows Server 2012 R2
- Ticket service in accordance with customer specifications
- VIP support and support services in Frechen
Technology:
Administration via CCM, SCCM
Support & Systems Engineer
Management consulting / banking
2nd Level system administration hardware, client backup and support
- Support consultant for the Client Backup Service
- Installation and setup of client systems with the various customers Distribution of client system images via the network
- Support for the individual client systems
- Support services for migration from old systems to new systems
Technology:
Client backup system for restoring various client images